Privacy Policy

Privacy Policy

Last Updated: June 2026

At Galynex ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Payment-related information
  • Order history

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages visited and time spent on the website

Marketing Information

If you choose to receive promotional communications, we may collect:

  • Marketing preferences
  • Communication history
  • Responses to promotions and advertisements

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Verify payments and prevent fraud.
  • Provide customer support.
  • Arrange delivery and shipment tracking.
  • Communicate order updates.
  • Improve our products, services, and website performance.
  • Comply with legal and regulatory obligations.
  • Send marketing communications where permitted by law.

3. Payment Information

Galynex does not store full payment card details on its servers.

Payments are processed through trusted third-party payment providers that use industry-standard security measures to protect customer information.

4. Sharing of Information

We may share your information with:

Service Providers

Trusted third parties that assist with:

  • Payment processing
  • Courier and delivery services
  • Website hosting
  • Analytics and marketing services

Legal Requirements

We may disclose information where required by law or where necessary to:

  • Comply with legal obligations.
  • Protect our rights and property.
  • Prevent fraud or unlawful activity.

We do not sell, rent, or trade customer personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality.
  • Remember user preferences.
  • Analyze website traffic and performance.
  • Support advertising and marketing efforts.

You may choose to disable cookies through your browser settings, although certain features of the website may not function properly.

6. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss or destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, accounting, and tax obligations.
  • Resolve disputes and enforce our agreements.

8. Your Rights

Subject to applicable South African laws, including the Protection of Personal Information Act (POPIA), you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally permissible.
  • Object to certain processing activities.
  • Withdraw consent for marketing communications.

Requests may be submitted using the contact details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Children's Privacy

Our products and services are not directed toward individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

Galynex reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes have been published constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Galynex
Website : galynex.co.za
Email: galynex1@gmail.com 
Phone/WhatsApp: 069 992 3521 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.