Warranty

1 Year Warranty

At Galynex, we stand behind the quality of every product we sell. All products purchased from Galynex are covered by our 1-Year Limited Warranty from the date of purchase.

What Is Covered

Our warranty covers defects in materials and workmanship under normal use conditions, including:

  • Manufacturing defects
  • Hardware malfunctions not caused by physical damage
  • Battery defects (where applicable)
  • Screen or display issues arising from manufacturing faults

What Is Not Covered

The following are excluded from warranty coverage:

  • Physical damage, cracks, or breakage caused by accidents or misuse
  • Water or liquid damage
  • Damage caused by unauthorised repairs or modifications
  • Normal wear and tear
  • Lost or stolen products
  • Damage caused by use with incompatible accessories or chargers

Warranty Period

The warranty is valid for 12 months (1 year) from the date of purchase as reflected on your proof of purchase (invoice or order confirmation).

How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

  1. Contact us at galynex1@gmail.com with your order number and a description of the issue.
  2. Provide photos or a short video clearly showing the defect.
  3. Our support team will assess your claim within 3–5 business days.
  4. If approved, we will arrange a repair, replacement, or refund at our discretion.

Warranty Remedies

Upon a valid warranty claim, Galynex may, at its sole discretion:

  • Repair the defective product
  • Replace the product with the same or equivalent model
  • Issue a store credit or refund

Consumer Rights

This warranty is in addition to your statutory rights under the Consumer Protection Act 68 of 2008 (South Africa). Nothing in this warranty limits or excludes your rights under applicable South African consumer protection legislation.

Contact Us

If you have any questions about your warranty, please don't hesitate to reach out:

Last updated: July 2026