Shipping Policy

Shipping & Returns Policy

Last Updated: June 2026

Welcome to Galynex. We are committed to providing a reliable and transparent shopping experience. Please review our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are subject to product availability and payment verification.
  • Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Customers will receive shipping confirmation and tracking information once their order has been dispatched.

Delivery Timeframes

Estimated delivery times are as follows:

  • Major South African cities: 1–5 business days
  • Regional and outlying areas: 3–7 business days

Please note that delivery timeframes are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, public holidays, and high-demand periods.

Shipping Fees

Shipping costs are calculated during checkout and displayed before payment is completed.

Delivery Requirements

  • Customers must provide accurate shipping information when placing an order.
  • Galynex will not be held responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.
  • A signature may be required upon delivery.

Risk and Ownership

Risk in the products passes to the customer upon successful delivery to the shipping address provided at checkout.

Returns Policy

Eligibility for Returns

Customers may request a return within 7 days of receiving their order, provided that:

  • The item is unused and in its original condition.
  • The item is returned with all original packaging, accessories, manuals, and documentation.
  • Proof of purchase is provided.

Non-Returnable Items

The following items are not eligible for return unless defective:

  • Products showing signs of misuse, damage, or unauthorized modification.
  • Products missing original packaging or accessories.
  • Clearance, sale, or specially discounted items.
  • Products damaged due to customer negligence.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We may request photographs or additional information to assess the issue.

Where approved, Galynex will arrange:

  • A replacement product, or
  • A refund, subject to stock availability and assessment.

Refund Policy

Approved Refunds

Once a returned item has been received and inspected, customers will be notified of the outcome.

If approved, refunds will be processed to the original payment method used during purchase.

Refund Timeframes

Refund processing times may vary depending on the payment provider or banking institution but generally take 5–10 business days after approval.

Shipping Costs

  • Original shipping fees are non-refundable unless the return is due to our error.
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.

Order Cancellations

Orders may be cancelled before dispatch. Once an order has been shipped, the order will be subject to the standard returns process.

Galynex reserves the right to cancel any order due to:

  • Product unavailability.
  • Pricing or listing errors.
  • Suspected fraud or unauthorized transactions.

In such cases, a full refund will be issued.

Contact Us

For shipping, returns, or refund enquiries, please contact us:

Galynex
Email : galynex1@gmail.com 
Website : galynex.co.za
Phone/WhatsApp: 069 992 3521 

By placing an order with Galynex, customers acknowledge that they have read and agreed to this Shipping & Returns Policy.