Refund Policy

Refund Policy

Last Updated: 1 September 2026

At GALYNEX, customer satisfaction is important to us. We take pride in providing quality products and aim to ensure that every customer has a positive shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Returns and Refund Eligibility

You may request a return or refund if:

- You received an incorrect product.
- The product arrived damaged or defective.
- The product is significantly different from the description provided on our website.
- The product has a manufacturing defect.

To be eligible for a return or refund, you must notify us within 7 days of receiving your order.

2. Condition of Returned Products

Products must be returned in their original condition where reasonably possible, including:

- Original packaging.
- All included accessories, cables and components.
- Proof of purchase.

Products that have been intentionally damaged, physically altered, or damaged due to misuse, accidents, water exposure, or unauthorized repairs may not qualify for a refund.

3. Pre-Owned and Refurbished Devices

GALYNEX sells selected pre-owned and refurbished devices. These products may show reasonable cosmetic signs of previous use, which will not be considered a defect.

Where a product has been clearly described as pre-owned, refurbished, or graded according to its cosmetic condition, normal signs of wear consistent with that description do not qualify for a refund.

All products are tested before dispatch to ensure they are functioning as intended.

4. Defective Products

If you believe your product is defective, please contact GALYNEX as soon as possible with:

- Your order number.
- A description of the problem.
- Clear photos or videos demonstrating the issue.

We may first inspect, troubleshoot, repair, replace, or otherwise assess the product before approving a refund.

Where a defect is confirmed, GALYNEX may, depending on the circumstances and applicable consumer protection laws, offer a repair, replacement, exchange, store credit, or refund.

5. Change-of-Mind Returns

Returns due to a change of mind may be considered at GALYNEX's discretion.

Where a change-of-mind return is approved, the product must be unused and returned in its original condition with all original packaging and accessories. Delivery and return shipping costs may be deducted from the refund where applicable.

6. Non-Refundable Items

Unless required by applicable law, the following may not be eligible for refunds:

- Products damaged due to misuse, negligence, accidents, or unauthorized repairs.
- Products damaged after delivery due to improper handling.
- Products returned without their original accessories or essential components.
- Personalised or specially sourced products ordered specifically for a customer, unless defective or incorrectly supplied.
- Products with damage caused by water or liquid exposure where the product was not designed or marketed as waterproof.
- Digital products or services that have already been delivered or accessed.

7. Shipping Costs

Where a return is approved because GALYNEX supplied an incorrect, damaged, or defective product, return shipping costs may be covered or reimbursed where applicable.

For returns that are not the result of an error or defect by GALYNEX, the customer may be responsible for the cost of returning the product.

Original delivery fees may not be refundable unless required by applicable law.

8. Refund Processing

Once we receive and inspect the returned product, we will notify you of the outcome of your refund request.

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your bank or payment provider.

9. Proof of Delivery and Order Issues

Customers should inspect their orders as soon as reasonably possible after delivery.

If you receive a damaged package, incorrect product, or believe that an item is missing, please contact us promptly and provide relevant photographs or videos where possible.

10. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any rights that you may have under applicable South African consumer protection laws.

11. Contact Us

If you have any questions or would like to request a return or refund, please contact GALYNEX through our official customer support channels.

GALYNEX
Premium Technology. Exceptional Value.