Terms of service
Terms of Service
Last Updated: 1 September 2026
Welcome to GALYNEX. These Terms of Service govern your access to and use of our website, products and services. By accessing our website or placing an order with GALYNEX, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website or making a purchase.
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1. About GALYNEX
GALYNEX is an electronics retailer offering a range of technology products, including selected new, pre-owned and refurbished devices and accessories.
Product availability may change without notice. We reserve the right to update, modify or discontinue products and services where necessary.
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2. Eligibility to Purchase
By placing an order with GALYNEX, you confirm that the information you provide is accurate and complete.
If you are under the age of 18, you should obtain the permission of a parent or legal guardian before making a purchase where required.
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3. Products and Product Descriptions
We make reasonable efforts to ensure that product descriptions, specifications, photographs and prices displayed on our website are accurate.
However:
- Product images may be for illustrative purposes and actual products may vary slightly.
- Colours may appear differently depending on your device or screen.
- Pre-owned and refurbished devices may show reasonable cosmetic signs of previous use.
- Product availability is subject to change.
GALYNEX reserves the right to correct errors, inaccuracies or omissions relating to product descriptions, pricing or availability.
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4. Pre-Owned and Refurbished Products
Some products sold by GALYNEX may be pre-owned or refurbished.
Where applicable, products will be described accordingly. These products may show cosmetic signs of previous use that do not affect their normal functionality.
Reasonable cosmetic wear consistent with the product's condition and description does not constitute a defect.
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5. Pricing and Payments
All prices displayed on the GALYNEX website are listed in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices without prior notice. However, once an order has been accepted and payment has been confirmed, the price applicable to that order will generally remain unchanged.
Payment must be successfully completed before an order is processed or dispatched, unless an alternative payment arrangement has been agreed to by GALYNEX.
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6. Order Acceptance
Placing an order does not automatically guarantee acceptance of that order.
GALYNEX reserves the right to cancel or refuse an order for reasonable reasons, including:
- Product unavailability.
- Incorrect pricing.
- Suspected fraudulent activity.
- Incorrect or incomplete customer information.
- Payment that cannot be verified or confirmed.
If an order is cancelled after payment has been received, we will communicate the next steps regarding a refund or alternative arrangement where applicable.
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7. Delivery
GALYNEX offers delivery options as displayed on our website at the time of purchase.
Delivery timeframes are estimates and may be affected by factors outside our control, including courier delays, public holidays, weather conditions or incorrect delivery information provided by the customer.
The customer is responsible for providing an accurate delivery address and contact information.
Where an order cannot be delivered because of incorrect information provided by the customer, additional delivery costs may apply.
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8. Risk and Delivery of Products
Customers should inspect their order upon delivery.
Where permitted by applicable law, responsibility for the product may pass to the customer once the product has been successfully delivered to the address or recipient provided during checkout.
Any delivery-related issues should be reported to GALYNEX as soon as reasonably possible.
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9. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by the GALYNEX Refund Policy.
Customers should review our Refund Policy before making a purchase.
Nothing in these Terms is intended to limit any rights that consumers may have under applicable South African law.
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10. Product Use and Care
Customers are responsible for using products according to the manufacturer's instructions and recommendations.
GALYNEX will not be responsible for damage caused by:
- Misuse or negligence.
- Accidental or intentional damage.
- Water or liquid damage where the product is not designed to withstand such exposure.
- Unauthorized repairs or modifications.
- Failure to follow product instructions.
This does not affect any rights you may have regarding products that are defective at the time of purchase.
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11. Website Use
You agree not to use the GALYNEX website for unlawful or fraudulent purposes.
You may not:
- Attempt to interfere with the security or operation of the website.
- Attempt to gain unauthorized access to website systems or customer information.
- Use automated systems to abuse, disrupt or overload the website.
- Submit false or misleading information.
- Use the website for fraudulent transactions.
GALYNEX reserves the right to restrict or terminate access where misuse is suspected.
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12. Intellectual Property
All content on the GALYNEX website, including where applicable:
- Logos.
- Branding.
- Text.
- Product descriptions.
- Website design.
- Graphics.
- Images created or owned by GALYNEX.
is protected by applicable intellectual property laws and may not be copied, reproduced, distributed or used without permission.
Third-party trademarks and brand names, including product manufacturer names, remain the property of their respective owners.
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13. Limitation of Liability
To the fullest extent permitted by applicable law, GALYNEX will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under South African law.
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14. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.
By using our website, you acknowledge that certain information may be collected and processed to fulfil orders, provide customer support and improve our services.
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15. Changes to These Terms
GALYNEX may update these Terms of Service from time to time.
The updated version will be published on our website with a revised "Last Updated" date. Continued use of the website after changes are published may constitute acceptance of the updated Terms.
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16. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African laws and consumer protection regulations.
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17. Contact Us
If you have questions about these Terms of Service, your order or your use of the GALYNEX website, please contact us through our official customer support channels.
GALYNEX
Premium Technology. Exceptional Value.
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By using the GALYNEX website or purchasing products from GALYNEX, you acknowledge that you have read and agreed to these Terms of Service.